Reasons for Using Website Terms and Conditions

Welcome to our website. By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. These terms apply to all visitors, customers, and users who request or use our appliance repair services. If you do not agree with any part of these terms, please refrain from using our services. Our company provides repair, maintenance, and installation services for home appliances, including washing machines and refrigerators. Services may include appliance diagnostics, repair, installation, compressor service, gas refilling, and general maintenance. Most services are provided at the customer’s location as doorstep service unless otherwise agreed between the customer and our service team.

Customers can request a service through our website contact form, phone call, or WhatsApp message. After receiving the request, our team will contact the customer to confirm the service appointment. Service scheduling depends on technician availability, location, and the nature of the requested repair. A basic visiting or inspection charge may apply for diagnosing appliance problems.

The final repair cost may vary depending on the type of appliance, the nature of the issue, the spare parts required, and the time needed to complete the repair. Customers will be informed of the estimated cost before the repair work begins, and service will proceed only after customer approval. We strive to use genuine and original spare parts whenever possible to ensure quality and durability. However, spare part availability may vary depending on the appliance brand, model, and market availability. In situations where original parts are unavailable, compatible or equivalent parts may be used with the customer's consent.

The cost of spare parts will always be communicated before replacement. Certain repairs or replaced spare parts may carry a limited service warranty depending on the type of repair performed. Warranty terms may vary based on the part replaced and the repair work conducted. Damage caused by misuse, improper electrical supply, water damage, voltage fluctuations, or external factors will not be covered under any service warranty. Customers are responsible for providing accurate information about the appliance problem and ensuring safe access to the appliance for inspection and repair.

Proper electrical connections and water supply should be available when required for testing. Our technicians reserve the right to refuse service if the environment is unsafe or if the appliance is severely damaged beyond practical repair. Payment for services must be made upon completion of the repair unless otherwise agreed in advance. Accepted payment methods may include cash, UPI, online transfer, or other available payment options.

All applicable service charges and spare part costs will be communicated before the completion of the repair work. While we aim to provide reliable and professional service, we are not responsible for any pre-existing damage to appliances, manufacturer defects, or indirect losses such as food spoilage or inconvenience caused by appliance failure. Delays may occur due to spare part availability, transportation issues, or other unforeseen circumstances beyond our control. Customers may cancel or reschedule their service appointment by informing us in advance. Repeated cancellations or missed appointments without prior notice may affect future service availability.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any updates will be reflected on this page. If you have any questions regarding these Terms and Conditions or our services, you may contact us using the following details:

Address:
11/1, West 5th Street, Tattaneri, Madurai 625018

Phone:
+91 9363513386

Email:
info@coolcareapplianceservice.com